Queue Management
Powerful tools to manage and optimize your queues
QR Code & NFC Queue Join
Let customers join your queue instantly by scanning a QR code or tapping an NFC tag - no app download required.
Instant queue joining
No app installation needed
Works on any smartphone
Custom branded QR codes
Live Queue Display Board
Display real-time queue status on TV screens or monitors so customers always know their position.
Real-time updates
Customizable layouts
Multi-screen support
Auto-refresh display
Smart Wait Time Estimation
AI-powered wait time predictions help customers plan better and reduce anxiety.
Accurate predictions
Historical data learning
Dynamic updates
Peak time alerts
Audio & Visual Calling
Call customers with audio announcements and visual alerts to ensure they never miss their turn.
Voice announcements
Visual notifications
Multi-language support
Custom call messages
Reservations & Booking
Complete reservation management for your business
Online Reservations
Accept reservations 24/7 through your branded booking page. Customers can book from anywhere.
24/7 booking availability
Branded booking page
Instant confirmation
Calendar integration
Automated Reminders
Reduce no-shows with automatic SMS, WhatsApp, and email reminders before appointments.
Multi-channel reminders
Customizable timing
Confirmation requests
Reschedule links
Capacity Management
Set table sizes, service duration, and availability rules to optimize your booking slots.
Table/seat configuration
Time slot management
Buffer time settings
Blackout dates
Waitlist Management
When fully booked, add customers to a waitlist and notify them automatically when slots open.
Automatic waitlist
Priority ordering
Instant notifications
Easy slot filling
Customer Notifications
Keep customers informed at every step
WhatsApp Notifications
Send queue updates directly to customers' WhatsApp - the most popular messaging app in Malaysia.
Instant delivery
High open rates
Two-way communication
Rich media support
SMS Alerts
Reliable SMS notifications that reach customers even without internet connection.
Universal reach
No internet needed
Instant delivery
Custom sender ID
Email Updates
Professional email notifications with detailed booking confirmations and receipts.
Branded templates
Booking details
Calendar attachments
Receipt generation
Live Status Page
Customers can check their queue position anytime through a personal status page.
Real-time position
Estimated wait time
Leave queue option
Mobile optimized
Analytics & Insights
Data-driven decisions for your business
Queue Analytics Dashboard
Comprehensive dashboard showing queue performance, wait times, and customer flow patterns.
Real-time metrics
Historical trends
Peak hour analysis
Staff performance
Performance Reports
Automated reports on key metrics like average wait time, no-show rates, and customer satisfaction.
Scheduled reports
Export to Excel
Custom date ranges
KPI tracking
Customer Insights
Understand your customers better with visit frequency, preferences, and behavior analytics.
Visit patterns
Return customer tracking
Preference analysis
Customer segments
ROI Calculator
Calculate your potential savings and revenue increase with our built-in ROI calculator.
Cost savings estimate
Revenue projections
Efficiency gains
Comparison reports
Business Management
Complete control over your operations
Staff Management
Assign roles and permissions to your team. Track who's serving customers and their performance.
Role-based access
Performance tracking
Shift management
Activity logs
Multi-Location Support
Manage multiple branches from a single dashboard with location-specific settings.
Centralized control
Location analytics
Branch comparison
Unified reporting
API & Integrations
Connect Jomqueue with your existing systems through our robust API and pre-built integrations.
RESTful API
Webhook support
POS integration
CRM connection
Security & Compliance
Enterprise-grade security with PDPA compliance to protect your customer data.
Data encryption
PDPA compliant
Regular backups
Access controls