Two Powerful Modules, One Complete Solution
Manage walk-ins with Queue Management and plan ahead with Reservation System. Everything you need to optimize your customer flow and maximize efficiency.
Seamlessly manage both table reservations and walk-in queues from a single unified platform.
Queue
Walk-ins
Reservation
Bookings
Still managing queues manually with pen and paper?
F&B
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Queue Management Features
Handle walk-in customers efficiently with real-time queue tracking and instant email notifications
Staff Queue Management
Manage walk-ins from one dashboard. Create queues, call customers, assign tables - all in real-time!
Live Dashboard • Table Management • Customer Tracking • No-Show Handling
Customer Self-Service
Scan QR code to join. Get email or WhatsApp to check position anytime. No app needed. Support English, Malay & Chinese!
QR Code Join • Real-time Status • Multi-language • Share & Leave Anytime
Email or WhatsApp Notifications
Customers choose email or WhatsApp! Auto-send when they join, turn is coming, and when it's their turn. Everything got status link.
Email or WhatsApp • Join Confirmation • Turn Alerts • Customer's Choice
Analytics & Reporting
Track daily stats, waiting time, peak hours, and customer patterns. Can export reports for analysis.
Daily Summaries • Wait Time Analytics • Busiest Hours • Export Reports
Customization & Settings
Set up party sizes, hours, table layout, and staff permissions. Premium users can manage multiple outlets.
Flexible Settings • Seating Layout • Staff Roles • Multi-location (Premium)
Access & Platform
Cloud-based, access anywhere with internet. No installation. Works on desktop, tablet, and phone.
Web-based • No Installation • Mobile Responsive • Secure Login
Reservation System Features
Take control of bookings with smart reservation management and automated confirmations
Reservation Management
View calendar, create bookings, assign tables in advance, track no-shows. Auto confirmation emails sent.
Calendar View • Pre-assign Tables • Confirmations • No-show Tracking
Customer Booking Portal
Customers book online - choose date, time, party size, add requests. Get email with link to modify or cancel.
Online Booking • Instant Confirmation • Special Requests • Modify Anytime
Email Notifications
Auto-send booking confirmations, reminders before arrival, and follow-ups via email. Reduce no-shows with timely alerts.
Email Confirmation • Reminder Alerts • Arrival Notifications • Follow-ups
Business Insights
Compare bookings vs walk-ins, see peak hours, track repeat customers, forecast revenue. Customize booking rules.
Booking Analytics • Peak Hours • Retention Metrics • Revenue Forecasting
Customer Feedback & Engagement
Customers can leave quick feedback and ratings once their queue status changes to "Seated". Collect valuable insights to improve your service quality and customer satisfaction.
★★★★★
Ready to Transform Your Customer Experience?
Join hundreds of businesses that trust Jomqueue to manage their customer flow efficiently. Start with Queue, add Reservation when you're ready, or use both together.