Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: 23 October 2025
This Privacy Policy explains how Jomqueue collects, uses, stores, transfers, and processes personal data when you use our website, queue management services, or any related applications or platforms (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, storage, transfer, and processing of your personal data as described herein. We take your privacy seriously and are committed to protecting your personal information.
In this Privacy Policy:
  • "Jomqueue" refers to Jomqueue Solution and its affiliates.
  • "Website" refers to www.jomqueue.com.
  • "Services" include our online software-as-a-service platform, APIs, and all related mobile and desktop applications.
  • "Users" refers to any individual or organisation using our Services.

1. Information We Collect

We may collect personal data when you use our Services, including:
  • Information you provide directly: name, contact details, reservation or queue preferences, payment information, and any other information you submit.
  • Automatically collected information: device and browser details, IP address, app version, pages visited, usage patterns, and cookies or similar technologies.
  • Information shared with us by other users: for example, when you book a queue for someone else, you confirm that you have obtained their consent.

2. How We Use Your Information

We use your personal data to:
  • Provide, maintain, and improve our Services.
  • Allow users to join, manage, or cancel queues and reservations.
  • Send notifications, updates, or service-related communications.
  • Support account administration, billing, and customer support.
  • Monitor usage, perform analytics, and improve system performance.
  • Comply with legal obligations and enforce our terms.
Personal data may also be used in anonymized or aggregated form for research, analytics, and service enhancement.

3. Sharing and Disclosure

We do not sell or rent your personal data. Personal data may be shared only in the following circumstances:
  • With trusted service providers acting on our behalf, e.g., hosting providers, payment processors, or notification services.
  • With other users, where necessary to provide the Services (e.g., queue details shared with the relevant business).
  • When required by law, regulation, or legal process, or to protect the rights, property, or safety of Jomqueue, users, or others.

4. Data Retention

We retain personal data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements. When data is no longer needed, we take reasonable steps to securely delete or anonymize it.

5. Security of Your Information

We implement reasonable technical, administrative, and organisational measures to protect personal data from loss, misuse, or unauthorized access. While we strive to protect your information, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We may use cookies and similar technologies to improve your experience and collect usage information. You may manage or delete cookies through your browser or device settings.

7. Third-Party Websites and Applications

Our Services may include links or integrations with third-party websites or applications. We are not responsible for the privacy practices of these third parties.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:
  • Access and request a copy of your personal data.
  • Correct or update inaccurate or incomplete data.
  • Withdraw consent where applicable.
  • Restrict or object to certain processing of your data.
Requests may require verification of your identity and may be denied if retention is legally required.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or other circumstances. Updates will be posted on our Website with the "Last Updated" date. Continued use of the Services constitutes acceptance of the revised Privacy Policy.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malaysia.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: info.jomqueue@gmail.com