Customer Terms of Use

Effective Date: August 18, 2026
These Customer Terms of Use ("Terms") govern your access to and use of Jomqueue's customer-facing services ("Customer Services"), including web pages, QR code interfaces, mobile applications, and other interfaces that allow you to join a queue, receive queue-related notifications, or use other customer-facing features.
By accessing or using the Customer Services, including by joining a queue through Jomqueue, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Customer Services.

1. About Jomqueue

Jomqueue is a queue and customer-flow technology platform that enables participating businesses ("Merchants" or "Facilitators") to manage queues, reservations, and related customer communications.
Jomqueue provides the technology used to facilitate these services. Jomqueue does not operate the Merchant's premises and does not control the Merchant's actual business operations, including seating decisions, service availability, waiting times, operating hours, or the quality of goods or services provided by the Merchant.
Your use of a Merchant's services remains subject to any additional terms, policies, or requirements imposed by that Merchant.

2. Using Jomqueue

You may use Jomqueue for its intended purposes, including:
  • Joining a queue;
  • Making or managing a reservation where the feature is available;
  • Viewing your queue status or position;
  • Receiving queue-related notifications; and
  • Using other customer-facing features made available by Jomqueue or the relevant Merchant.
You do not generally need to create a Jomqueue account or provide login credentials to join a queue.
You agree to provide accurate information when information is requested or required to use a particular feature or notification method.

3. Joining a Queue

When you join a queue, Jomqueue may provide you with a queue number, position, estimated waiting time, or other queue-related information.
Queue position and estimated waiting times are provided for informational and operational purposes only. They may change based on actual customer flow, cancellations, no-shows, table availability, group size, Merchant decisions, or other circumstances.
Joining a queue does not guarantee:
  • A particular waiting time;
  • A particular table or seat;
  • Immediate service;
  • Availability of the Merchant's products or services; or
  • That the Merchant will ultimately be able to serve you.
The relevant Merchant remains responsible for managing its physical queue, seating arrangements, operating hours, and services provided to you.

4. Prohibited Use

You agree not to:
  • Use Jomqueue for unlawful, fraudulent, or abusive purposes;
  • Provide false or misleading information;
  • Join queues repeatedly or create fraudulent queue entries for the purpose of disrupting a Merchant's operations;
  • Use bots, automated scripts, scrapers, or other unauthorized tools to access or manipulate Jomqueue;
  • Attempt to gain unauthorized access to Jomqueue, another user's information, or any Merchant account;
  • Interfere with or disrupt the operation of Jomqueue or its underlying systems;
  • Introduce malicious code, viruses, or other harmful material; or
  • Use Jomqueue in a manner that violates applicable laws or regulations.
Jomqueue may restrict or suspend access to the Customer Services where reasonably necessary to prevent abuse, protect the security or integrity of the Platform, or address violations of these Terms.

5. Notifications

Jomqueue may provide operational notifications relating to your queue or reservation through available communication channels, including push notifications, WhatsApp, Telegram, SMS, web notifications, or other supported methods.
Where a notification method requires you to provide information or connect to a third-party messaging service, you will be informed through the applicable Jomqueue flow.
Queue-related notifications may include:
  • Queue confirmation;
  • Queue status or position updates;
  • Table-ready notifications;
  • Reservation reminders or updates; and
  • Other operational communications relating to your use of the Customer Services.
Jomqueue does not guarantee that every notification will be delivered immediately or successfully, as delivery may depend on your device, internet connection, notification settings, telecommunications providers, or third-party messaging services.
Opt-Out: You can stop receiving immediate notifications at any time by leaving or canceling your active queue position.
No Unsolicited Marketing: Phone numbers collected strictly for queue management will not be used by Jomqueue for unrelated marketing.

6. Customer Information and Privacy

Jomqueue may collect and process personal data when you use the Customer Services.
The types of information collected and the purposes for which it is used are described in the Jomqueue Privacy Policy.
Depending on the Merchant's configuration and the features you use, information collected may include your name, mobile phone number, group size, vehicle plate number, notification information, device information, and other information necessary to provide the Customer Services.
Jomqueue does not sell, rent, or trade your personal data to third parties for marketing purposes.
Where necessary to provide the Customer Services, information may be processed by third-party service providers, including cloud infrastructure, messaging, telecommunications, and notification providers.
For more information about how Jomqueue collects, uses, stores, discloses, and protects personal data, please refer to our Privacy Policy.

7. Merchant's Use of Customer Information

The Merchant operating the queue may receive access to information that you provide through Jomqueue where necessary to manage its queue or customer service operations.
The Merchant is responsible for its own use of customer information and may have additional privacy policies or notices that apply to its business.
If you have concerns about how a Merchant uses your personal information for purposes outside the Jomqueue Service, you should contact the relevant Merchant directly or contact Jomqueue at info.jomqueue@gmail.com where appropriate.

8. Third-Party Services

Jomqueue may rely on or integrate with third-party services to provide certain Customer Services, including messaging, telecommunications, cloud infrastructure, and notification services.
Third-party services may have their own terms and privacy policies. Jomqueue does not control the independent operation, availability, or policies of third-party services outside Jomqueue's reasonable control.

9. Service Availability

Jomqueue aims to provide reliable Customer Services but does not guarantee that the Services will always be available, uninterrupted, error-free, or compatible with every device or network.
The Customer Services may occasionally be unavailable due to maintenance, technical issues, network failures, third-party service interruptions, security incidents, or circumstances outside Jomqueue's reasonable control.

10. Intellectual Property

Jomqueue and its licensors retain all rights, title, and interest in and to the Jomqueue Platform, including its software, technology, designs, trademarks, logos, interfaces, and other intellectual property.
These Terms do not grant you any ownership rights in Jomqueue or its intellectual property.
You are granted a limited, non-exclusive, non-transferable, revocable right to use the Customer Services for their intended purposes in accordance with these Terms.

11. Disclaimer

To the maximum extent permitted by applicable law, Jomqueue provides the Customer Services on an "as is" and "as available" basis.
Jomqueue is a technology provider and is not responsible for the Merchant's products, services, staff, premises, operating hours, seating decisions, pricing, availability, cancellations, or other business operations.
Any dispute relating to the goods or services provided by a Merchant should generally be addressed directly with that Merchant.
Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited under applicable law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, technology, or legal requirements.
Updated Terms will be made available through Jomqueue and will include a revised "Last Updated" date.
Your continued use of the Customer Services after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia.
Any disputes arising from or relating to your use of the Customer Services shall be subject to the applicable laws and jurisdiction of Malaysia, except where otherwise required by applicable law.

14. Contact Us

If you have questions or concerns regarding these Customer Terms of Use, please contact us:
Company: Jomqueue (Registration No: 202503230828)
Email: info.jomqueue@gmail.com
Website: https://jomqueue.com
For questions relating to how your personal data is collected or processed, please also refer to our Privacy Policy.